The back office your bank runs on
Replace a dozen disconnected tools and spreadsheets with one configurable, auditable back-office platform. Case management, workflow, decisioning and integrations for regulated banks in Saudi Arabia and the GCC.
One platform instead of a patchwork
Most bank back offices run on software written decades ago, patched with spreadsheets and manual hand-offs. Work slips between teams, audits become fire drills, and every new process needs a project.
Wahid is the back-office platform underneath it all: a single, configurable system where operations, compliance and service teams work the same cases, on the same data, with a tamper-evident record of everything that happened.
Because it is configured rather than custom-built, new case types, rules and workflows ship in weeks - without forking the platform or waiting on a release.
Everything a back office needs, in one place
Case management
Queues, team routing, SLA timers on business calendars and one timeline that records every action on a case.
Workflow automation
Design operations on a visual canvas - stages, role gates, maker-checker approvals and decision gateways, versioned with history.
Decisioning
Decision tables score and route work with rules that are explainable, versioned and auditable.
Tamper-evident audit
Every action seals into a hash-chained audit log you can verify on demand and hand a regulator.
Customer 360
Profiles, accounts, cards and loans bound to your core over mTLS - no data duplication, field-level access control.
Core integration
One integration layer orchestrates REST and SOAP over mTLS, webhooks and an outbox with retries and circuit breakers.
Built on Wahid
This solution is delivered on Wahid, our configurable back-office platform for banks. See how a case moves from intake to sealed, tour the modules, and explore the integration layer.
Explore the Wahid platform →Frequently asked questions
What is a bank back-office solution?
A bank back-office solution is the software that runs a bank's operational work behind the counter - case management, workflow, KYC/AML checks, decisioning, approvals and the audit trail that ties them together. Wahid provides all of these in one configurable, auditable platform instead of separate tools.
Can it replace our existing back-office tools?
Yes. Wahid consolidates case management, workflow, decisioning, access control and audit into one platform, and connects to your core banking, card and KYC systems through a single integration layer - so teams stop switching between disconnected tools.
Is it suitable for regulated banks in Saudi Arabia and the GCC?
It is built for exactly that: single-tenant deployment on your own infrastructure, default-deny access control, a tamper-evident audit trail and OIDC-native identity. Keystone Labs builds for the standards GCC regulators expect.
How long does it take to deploy?
Because case types, workflows, rules and SLAs are configuration rather than custom code, most new processes go live in weeks, and new use cases ship without a platform release. Our engineers work alongside your team from first workshop to production.
See your back office on one platform.
A guided walkthrough with your operations in mind.