A configurable, auditable back office for regulated banks - case management, workflow, decisioning and core integrations, in one platform that runs on your infrastructure.
Complaints, disputes and KYC reviews are tracked by hand and handed off across departments. Nobody can say, at a glance, where a case stands or who owns it.
A new product, a new circular, a new checklist - each one becomes a change request on a legacy system, priced in months and six figures.
When the regulator asks, teams reconstruct history from screenshots and exports spread over half a dozen systems - and hope the story holds together.
Core banking runs the ledger, and does it well. It was not built to run queues, approvals, SLAs and investigations - so the back office grew around it, ad hoc.
Not a core replacement - Wahid is the operations layer above it. Modules like Case Management, Customer 360 and Compliance share the same foundation.
A case type binds five governed building blocks. Each is versioned - draft, activate, archive - with history and restore. Activating a new version is a click, not a release.
Stages, transitions, role gates, approval gates, decision gateways and integration calls - designed on a visual canvas.
The case data your teams capture - built in a form builder with sections, field types and validation rules.
Scoring, routing and eligibility as versioned rules your risk team can read - with a simulator to test before activating.
Sequential and parallel approvals with segregation of duties - maker-checker as a reusable policy, not a habit.
Timers on the whole case or a single stage, aware of weekends, holidays and the Hijri calendar.
Binds them together per operation - complaint, dispute, KYC review - and resolves to the active version at runtime.
Intake from any channel lands in the right team’s queue, SLA armed.
IntakeRole gates, maker-checker, timers - the state machine you drew.
In workflowDecision tables score and route - every rule versioned and explainable.
RoutedEvery action seals into a hash-chained audit log, verifiable on demand.
Sealed ✓One timeline holds it all: transitions, approvals, comments, documents, integration calls - who, what, when, in order.
Regulator-clocked intake with first-response and resolution timers, escalation queues and a full record of every touch - built for SAMA-style scrutiny.
Network deadlines as SLA timers, maker-checker on every decision, evidence attached to the case record - not to an inbox.
Screening-hit triage, enhanced-due-diligence approval chains and periodic re-KYC campaigns, with every decision explainable after the fact.
Payment repairs, limit overrides, dormancy reactivations - the long tail of operations that today lives in email.
If you can draw it as stages and rules, Wahid can run it - without waiting on a vendor.
Every action chains to the last with sealed hashes. Verify integrity on demand and hand over evidence - not exports.
REST or SOAP, mTLS everywhere it matters - one integration layer connects Wahid to the systems you already run. No rip-and-replace.
Blocking calls gate the workflow and roll back cleanly on failure; fire-and-forget notifies. Timeouts are explicit, retries are receiver-dedupable.
Workflows, forms, rules and SLAs are configuration. New use cases go live by activating a version - not by scheduling a deployment.
When your bank needs its own screens or integrations, they ship as modules on a versioned platform contract - the platform is never forked.
Single-tenant, on-premise or in your cloud. Your data never leaves your estate - a clean answer for data-residency review.
OIDC-native with Keycloak: SSO against your IdP, just-in-time provisioning, roles and teams synced from groups.
Right-to-left interfaces and Hijri-aware calendars are built in, not a localization project bolted on later.
A single-tenant platform license per institution - predictable cost, no per-seat surprises as operations grow.
Banking still runs on software written decades ago and patched ever since. We build the frontier alternative: platforms that are configurable, auditable and AI-ready from day one - built in the GCC, for the institutions the region’s standards are written for.
Our engineers work alongside yours - from the first workshop through production. Expert consulting on architecture, implementation and regulatory fit.
Wahid, the back office - available today. SafeConnect, open-banking consent management - in active development on the same platform.
A guided walkthrough with your use case in mind. Bring one operation you run today - we’ll show it configured and running in Wahid.
Half a day with your operations and compliance leads - we map one real process end to end.
Your case types, forms, rules and SLAs configured in Wahid - reviewed with the people who’ll use it.
On-premise or your cloud: infrastructure, identity integration and go-live sequencing.